Passing through that new hurdle, I found my old password had expired which I’m FURIOUS about as while I should be the only person to cancel my password, if K are going to do it they should email me to tell me to input a new one and I’ve never had such an email. Finally giving up I got a window spring up re a short survey as I’d not been able to log-in. I’ve wasted over an hour trying to cancel the order when I should be out, but regardless of which of 2 email addresses I used (the renewal email came to me via a second address), or alternatively using the order number and last 4 digits of my CC I always got error messages when there were no errors! The Kaspersky help pages are way too complex and useless.
I tried to log-in to cancel the renewal as the PC it’s for is now dead (I have Kaspersky on 2 other devices, neither of which are close to renewal). I received an email stating the subscription on an old order will be renewed in December. Kaspersky Anti-Ransomware Tool для Бизнеса 11.
